Order confirmation
The team confirms product, city, payment option, and WhatsApp contact before packing.
Delivery in Kenya
From confirmed order to secure wig delivery.
Clear dispatch steps, city coverage, M-Pesa confirmation, and packaging checks for premium wigs and care essentials.
Kenya coverageNairobi in-stock orders are prioritized; other cities ship through verified local couriers.
Dispatch Flow
A visible delivery process, not a black box.
Every order moves through confirmation, inspection, packaging, dispatch, and arrival support.
Quality and packaging check
Texture, lace, cap, accessories, and invoice details are checked before courier handoff.
Courier dispatch
Nairobi orders may move faster while other destinations receive city-specific estimates.
Arrival support
Customers can confirm fit, lace condition, and care routine after delivery.
Coverage
Delivery support for major Kenya destinations.
WhatsApp support can confirm routes outside the listed destinations.
NairobiMombasaKisumuNakuruEldoretThika
Dispatch timing
Nairobi in-stock orders are prioritized; other cities ship through verified local couriers. Custom units and city-specific courier limits may add confirmation time.
Payments
Checkout options aligned to local buying habits.
Payment method affects confirmation speed. Cash on delivery is confirmed by destination before dispatch.
M-Pesa ExpressSuitable for quick confirmation of most orders.
CardSuitable for customers who need a digital payment record; support confirms payment before dispatch.
Cash on DeliveryCash-on-delivery availability depends on the destination and order confirmation.
Delivery Answers
Questions before checkout
Does ELITEHUB deliver wigs outside Nairobi?
Yes. Delivery is available to major Kenya cities, with route confirmation through WhatsApp.
How quickly will my order be dispatched?
Timing depends on stock, quality checks, payment confirmation, and the destination city.
Can I confirm a delivery before paying?
Yes. Support can confirm product availability, destination, payment method, and expected timing first.